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9 to 5 Pets

Our Team

Chelsea Fagan
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Chelsea Fagan

Pack Leader

Service Areas:

32082, 32081

Hi! I’m Chelsea, and I’m so happy to be part of the 9 to 5 Pets family! Caring for animals has always been something I genuinely enjoy, and I love building relationships with both pets and the people who love them. There is nothing more rewarding than knowing I can give families peace of mind while they’re away and make their pets feel safe, comfortable, and loved at home.

Before joining 9 to 5 Pets, I spent over 16 years working in the hospitality industry, including with the Ritz-Carlton, Sawgrass Marriott, and Hilton Bayfront. Those experiences taught me the importance of exceptional customer service, attention to detail, clear communication, and treating every client with care and respect. I bring those same values into every pet care visit, because I know trusting someone with your pets and your home is a privilege.

I’ve also spent many years providing private pet sitting for families in both California and Florida, caring for pets of all breeds, sizes, personalities, and energy levels. Whether I’m taking a dog on a long walk, caring for a senior pet with a special routine, providing overnight companionship, or simply spending quality time with a shy cat, I love getting to know each pet’s unique personality and making them feel comfortable while you’re away.

Family has always been incredibly important to me, and one of the reasons I returned to Florida was to be closer to mine. Through my aunt, Kathleen, I’ve had the joy of helping care for her pets—Hank, Ginger, and Auggie—for many years. They hold a special place in my heart and remind me every day why I love what I do.

As the Pack Leader for our Ponte Vedra Beach team, I’m passionate about supporting and mentoring our pet care professionals while helping ensure every client and every pet receives the exceptional care they deserve. I believe teamwork, communication, and consistency make all the difference, and I’m proud to help create a positive experience for both our clients and our team.

I’m dependable, calm under pressure, and always strive to treat every pet as if they were my own. I look forward to meeting you and your furry family members and becoming someone both you and your pets can trust for years to come!

Marissa Karpf
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Marissa Karpf

Pack Leader

Service Areas:

32081, 32092, 32095

Hello, I’m Marissa, and currently a student at the University of North Florida. I’m so excited to join the 9 to 5 Pets Team!  

Growing up in a loving family of four, I’ve always been surrounded by support. After moving to St. Augustine from Jacksonville, I’m enjoying the history and charm of my new hometown. In my free time, I love going to the gym, exploring downtown St. Augustine, and nature walks with friends. As a dog mom to two furry friends, I adore taking them to PetSmart for new toys.

With a passion for animals, I’ve gained valuable experience through my animal science class at Frank H. Peterson Academy and a 250-hour internship at an animal hospital. I worked as a certified vet assistant at San Marco Animal Hospital, sharpening my skills in animal care.
 
I’m committed to providing top-notch care and attention to every pet, building long-term relationships with clients, and communicating effectively to ensure the best possible care. I can’t wait to meet you and your pets! 
Payton Gould
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Payton Gould

Pack Leader

Service Areas:

32081, 32092, 32095, 32223, 32258, 32259

Hi! My name is Payton Gould. I’ve lived in Jacksonville for most of my life. I grew up at the beaches, and now I reside in the Bartram area. From an early age, animals have been at the center of my life.

My journey with 9 to 5 Pets began when I joined the team as a Pet Care Professional, and it has been such a joy caring for so many of our clients over the years. I also get to share this experience with my daughter and little sidekick, Milani. She’s just as passionate about animals as I am, and together we make a dynamic duo in the field! For a time, I also served as one of our Client Service Managers, which gave me the opportunity to support our clients in a different capacity. While I truly valued that experience, I found my greatest joy lies in hands-on care. I’m so happy to be back as a Pet Care Professional and Pack Leader for our amazing teammates across Mandarin, Bartram, St. Johns, Nocatee, and St. Augustine. These experiences have given me a deep understanding of our clients’ needs, the importance of trust and consistency in pet care, and the strong bonds we form with the pets and families we serve.

This company means so much to me — not just as a place of work, but as a community built on integrity, compassion, and a shared mission to provide the highest level of care. I hold our values, our team, and the families we work with close to my heart. It brings me so much joy to be part of something that truly makes a difference!

Sasha Heylock
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Sasha Heylock

Pet Care Professional

Service Areas:

32082, 32081

Sasha comes to us with tons of private pet-sitting experience and is currently a student at Jacksonville University studying Illustration with a minor in Writing. She has two pups, Georgie and Mila, and can’t wait to meet you and your pets!

Sunnie Weiss
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Sunnie Weiss

Pet Care Professional

Service Areas:

32081, 32258, 32259, 32223, 32092, 32095

Hi! My name is Sunnie, and I’m excited to be part of the 9 to 5 Pets team!

I’m from St. Augustine, Florida, and have lived here my whole life. I love being close to the beach, looking for shark teeth, and spending time with loved ones.

I’ve grown up with pets my whole life and currently have two dogs, Mimzy and Izzy. Growing up with four dogs and four cats, along with pet sitting for friends and family, helped grow my love for animals and experience caring for pets.

I joined 9 to 5 Pets because I love animals and understand how important it is to trust someone caring for your pets. My goal is to make sure your pets feel safe, happy, and loved while you’re away!

Join the 9 to 5 Pets Family Today!

Call us at(904) 655-4700 or fill out our quick Form now — and we’ll help you get registered and set up your pet’s personalized care plan. We can’t wait to welcome you and your furry family into the 9 to 5 Pets community!