9 to 5 Pets

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Meet Our Dedicated Pet Care Team

We believe it takes a dedicated team to deliver quality services you and your pets can depend on 24/7/365. 9 to 5 Pets attracts local, loving, dependable, and experienced pet care professionals who are committed to building a long-term relationship with you and your pets.

Our pet care professionals go through a very thorough screening, vetting, and training process before they earn a spot on our team. We require stellar references, a clean background check, and Pet CPR, First Aid & Care certification.

Our pet care professionals also continue to grow their skills and knowledge base through an online training and education system we provide them called “FetchFind” which focuses on animal safety and handling, behavior & communication, and health & wellness. At 9 to 5 Pets, we are committed to empowering our team in the field and keeping the pets we care for safe.

Certified Pet Care Professionals

Passionate and Experienced Team Members

Certified Pet Care Professionals

Passionate and Experienced Pet Sitters

Alex Hills
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Alex Hills

Pack Leader

Service Areas:

32225, 32246, 32224, 32233, 32266, 32250, 32082

Greetings! My name is Alex. I moved from South Florida to Jacksonville in 2005 where I attended the University of North Florida. I quickly fell in love with the Jacksonville Beaches and surrounding communities, so I knew I was sticking around after graduation. I completed a degree in education, and quickly accepted a teaching position with an elementary school in Mandarin, where I taught math and science for nearly 10 years! My free time is typically spent enjoying my backyard, but I also pass the time by gardening, playing music, and running to stay fit.

In 2007 I adopted a mixed breed puppy named George, and he has since been with me for every part of my journey. George has taught me a lot about pet ownership and all the ups and downs that it can bring. This year, he turned 16-years-old! I have shared a home with many other animals through the years, and they come and go, but George has been with me the entire time.

In 2020 a Staffordshire terrier named Mama joined the pack. Mama was found abandoned in the Jacksonville Southside area and brought to me temporarily before finding a foster home for her. The next morning I knew that she already found her home, and we started the work of adjusting her to her new life!

I will never know Mama’s history, and she came with significant physical and behavioral challenges (injury/surgery/aggression), but with care and persistence she has become a beloved part of my family. George has had a long and eventful life, but now has mobility and other issues that sometimes come with aging. My past and current experience with my own pets has given me a wide range of competency when it comes to pet care. Being a pet care professional with 9 to 5 pets allows me to provide care for the pets of other families around Jacksonville, and I look forward to doing so! You can rest assured that your family members, big or small, will be safe and happy under my care.

Mike Strong
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Mike Strong

Pet Care Professional

Service Areas:

32225, 32246, 32224, 32233, 32266, 32250

Aloha, I’m Mike! I was born in Hawaii but grew up in North Carolina. As an adult, I had the opportunity to move back to the Islands where my wife and I raised our daughter and I spent over twenty years working in technology and marketing.

Five years ago, my wife and I made the decision to move back to Florida to be closer to our family. My wife, a teacher, is originally from Florida. Although it’s my first time living here, I’ve visited this area for decades and have a deep affection for the history and natural beauty.

My mom and dad loved animals and I have lived with cats and dogs since I was a boy. My family shares our home with two dogs and two rescue cats.

When my family went on vacation a few years ago, we hired 9 to 5 Pets to look after our pets. In-home pet care versus boarding while we were on vacation made our trip so much more enjoyable! We were updated with pictures and details letting us know what our children were up to, and that they were fine. I was so impressed with the phenomenal service, I decided that if I ever made a career change, I would love to be a part of the team that made both my family and our pets feel so secure and happy!

After this experience, it’s hard to recommend anyone board their pet if they have the option for in-home care. I’m delighted to provide your pets with the same exceptional care that 9 to 5 Pets provided my family.

Marissa Karpf
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Marissa Karpf

Pack Leader

Service Areas:

32081, 32092, 32095

Hello, I’m Marissa, and currently a student at the University of North Florida. I’m so excited to join the 9 to 5 Pets Team!  

Growing up in a loving family of four, I’ve always been surrounded by support. After moving to St. Augustine from Jacksonville, I’m enjoying the history and charm of my new hometown. In my free time, I love going to the gym, exploring downtown St. Augustine, and nature walks with friends. As a dog mom to two furry friends, I adore taking them to PetSmart for new toys.

With a passion for animals, I’ve gained valuable experience through my animal science class at Frank H. Peterson Academy and a 250-hour internship at an animal hospital. I worked as a certified vet assistant at San Marco Animal Hospital, sharpening my skills in animal care.
 
I’m committed to providing top-notch care and attention to every pet, building long-term relationships with clients, and communicating effectively to ensure the best possible care. I can’t wait to meet you and your pets! 
Briana Carter
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Briana Carter

Pet Care Professional

Service Areas:

32224, 32225, 32233, 32246, 32250, 32266

Hi! My name is Briana, but most people call me Bri. I moved to the Jacksonville area about 2 1/2 years ago from South Georgia and have loved it here! I enjoy going on walks with my fur baby to help him get in some exercise and fresh air, plus it’s nice having a companion while I take my walks! I can’t wait to help your fur babies get some fresh air and exercise (& all the treats)!

Sasha Heylock
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Sasha Heylock

Pet Care Professional

Service Areas:

32082, 32081

Sasha comes to us with tons of private pet-sitting experience and is currently a student at Jacksonville University studying Illustration with a minor in Writing. She has two pups, Georgie and Mila, and can’t wait to meet you and your pets!

Chelsea Fagan
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Chelsea Fagan

Pet Care Professional

Service Areas:

32082, 32081

Chelsea joined the 9 to 5 Pets team with a strong foundation in both hospitality and hands-on pet care. She is the niece of our longtime client, Kathleen Woods, and has played an active role in caring for Kathleen and their three beloved pets — Hank (Border Collie), Ginger (Terrier), and Auggie (cat). Her bond with them runs deep, and her decision to relocate back to Florida from San Diego speaks volumes about her loyalty and heart for both family and animals.

With 16 years of experience in high-end hospitality — including service at the Ritz, Sawgrass Marriott, and Hilton Bayfront — Chelsea brings exceptional customer service, professionalism, and attention to detail to every client interaction. She understands the importance of communication, trust, and delivering a high-touch experience.

Chelsea also has extensive private pet sitting experience in both California and Nocatee. She is comfortable caring for pets of all sizes and temperaments and is experienced with overnight pet care services. Her references consistently highlight her reliability, strong communication, attentiveness, and calm presence during unexpected situations — including handling a furnace leak and even remaining steady during a tornado while caring for pets out of state.

Known for her positive attitude, resilience, patience, and problem-solving skills, Chelsea excels at staying calm in stressful situations and emergencies. She is warm, personable, professional, and deeply committed to providing attentive, loving care.

We are excited to welcome Chelsea to the 9 to 5 Pets family and know she will provide exceptional service to both our clients and their pets.

Jeanie Rogers
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Jeanie Rogers

Pet Care Professional

Service Areas:

32082

“More than walks. Real care, real love.”

Hi, I’m Jeanie! I live in Ponte Vedra Beach and am currently studying microbiology with the goal of becoming a veterinarian one day. My lifelong passion for animals has guided me every step of the way.

Growing up surrounded by animals and spending time on a farm, I learned how to provide not just the basics, but also the in-depth care animals need to thrive. From maintaining feed schedules and exercise routines to understanding immunizations and early signs of health concerns, I have developed a strong foundation in animal care that goes far beyond simple pet sitting.

While I continue my studies and pursue my dream of becoming a veterinarian, I am committed to offering reliable, long-term care for the pets in our community.

For me, this is more than a dog-walking business—it’s a passion.

Every walk, every visit, and every tail wag is met with real care and real love.

Lucy Dowd
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Lucy Dowd

Pet Care Professional

Service Areas:

32082, 32224, 32225, 32233, 32246, 32250, 32266

Lucy Dowd is thrilled to be part of the 9 to 5 Pets team and is passionate about providing loving, dependable care for pets throughout the Jacksonville Beaches area!

A lifelong animal lover, Lucy has experience caring for a wide variety of animals and understands that every pet has their own unique personality and needs. Her own furry family includes Zeke, a long-haired German Shepherd, and Griffin, an orange cat who quite literally followed her home one day and quickly became part of the family. Over the years, Lucy has also cared for fish, reptiles, turtles, snakes, lizards, geckos, and even hatched and raised chickens from eggs. She previously owned a crested gecko for 15 years and regularly pet sat for friends with exotic pets as well.

Lucy is currently pursuing her degree at the University of North Florida, majoring in English and American Sign Language, with plans to continue on to graduate school. Alongside her studies, she has built an impressive and diverse professional background that reflects her adaptability, organization, and strong communication skills.

Most recently, Lucy worked in nonprofit fundraising, where she combined customer service, outreach, and relationship-building while advocating for meaningful causes. She has also worked as a virtual tutor supporting students from elementary school through post-graduate education in subjects including English, ASL, science, and mathematics. In addition, Lucy spent three summers as a camp counselor at Camp Juliette Low in the mountains of Georgia, where she taught outdoor skills, swim instruction, and cared for children ages 7–17 in an active, fast-paced environment.

Through all of her experiences, Lucy has developed exceptional time management, multitasking, and problem-solving skills, along with a calm and caring demeanor that helps both pets and people feel comfortable around her. She is dependable, detail-oriented, physically active, and truly enjoys spending time outdoors and staying engaged with the animals in her care.

Lucy understands how difficult it can feel to trust someone else with your beloved pets, and she is honored every time a family chooses 9 to 5 Pets to care for them. She looks forward to treating every pet she meets with patience, kindness, love, and the same level of care she would want for her own animals.

Aidan Richter
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Aidan Richter

Pet Care Professional

Service Areas:

32082, 32250

Hello! My name is Aidan Richter, I was born in Jacksonville but grew up in Ponte Vedra Beach, where I currently live. I love animals and making them happy, I believe they are like family and should lead the happiest, fullest lives! I’m currently getting my realtor license, outside of that my passion is helping others and most importantly taking care of pets. I can’t wait to meet your fur-babies and give them all the care and TLC while you’re away!

Payton Gould
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Payton Gould

Pack Leader

Service Areas:

32081, 32092, 32095, 32223, 32258, 32259

Hi! My name is Payton Gould. I’ve lived in Jacksonville for most of my life. I grew up at the beaches, and now I reside in the Bartram area. From an early age, animals have been at the center of my life.

My journey with 9 to 5 Pets began when I joined the team as a Pet Care Professional, and it has been such a joy caring for so many of our clients over the years. I also get to share this experience with my daughter and little sidekick, Milani. She’s just as passionate about animals as I am, and together we make a dynamic duo in the field! For a time, I also served as one of our Client Service Managers, which gave me the opportunity to support our clients in a different capacity. While I truly valued that experience, I found my greatest joy lies in hands-on care. I’m so happy to be back as a Pet Care Professional and Pack Leader for our amazing teammates across Mandarin, Bartram, St. Johns, Nocatee, and St. Augustine. These experiences have given me a deep understanding of our clients’ needs, the importance of trust and consistency in pet care, and the strong bonds we form with the pets and families we serve.

This company means so much to me — not just as a place of work, but as a community built on integrity, compassion, and a shared mission to provide the highest level of care. I hold our values, our team, and the families we work with close to my heart. It brings me so much joy to be part of something that truly makes a difference!