Hi! My name is Payton Gould. I’ve lived in Jacksonville for most of my life. I grew up at the beaches, and now I reside in the Bartram area. From an early age, animals have been at the center of my life.

My journey with 9 to 5 Pets began when I joined the team as a Pet Care Professional, and it has been such a joy caring for so many of our clients over the years. I also get to share this experience with my daughter and little sidekick, Milani. She’s just as passionate about animals as I am, and together we make a dynamic duo in the field! For a time, I also served as one of our Client Service Managers, which gave me the opportunity to support our clients in a different capacity. While I truly valued that experience, I found my greatest joy lies in hands-on care. I’m so happy to be back as a Pet Care Professional and Pack Leader for our amazing teammates across Mandarin, Bartram, St. Johns, Nocatee, and St. Augustine. These experiences have given me a deep understanding of our clients’ needs, the importance of trust and consistency in pet care, and the strong bonds we form with the pets and families we serve.

This company means so much to me — not just as a place of work, but as a community built on integrity, compassion, and a shared mission to provide the highest level of care. I hold our values, our team, and the families we work with close to my heart. It brings me so much joy to be part of something that truly makes a difference!